Last updated: 12 July 2026
Who we are
Howard Lee is a trading name of Factor LLC (“we”, “us”), a growth company for premium service brands. This policy explains what personal data we collect through this website, how we use it, and the choices you have. You can contact us about anything in this policy at info@howardleedigital.com.
What we collect
Information you give us. When you book a call or contact us, we collect the details you provide, such as your name, email address, phone number, company, and anything you tell us about your requirements. Booking and scheduling are handled through our client management systems, and communications with us by email, telephone or messaging services are processed and stored within those systems.
Information collected automatically. When you visit this website we and our service providers may collect technical and usage information, such as your device type, browser, approximate location derived from your IP address, the pages you view, how you arrived at the site, and how you interact with it. This is collected through cookies and similar technologies described below.
Cookies and similar technologies
We use cookies, pixels, tags, software development kits and similar technologies from our service providers. These fall into the following categories:
Essential. Required for the website and booking system to function, including security, load balancing and remembering your cookie choices. These do not require consent.
Analytics and performance. Help us understand how the website is used so we can improve it, including page views, navigation paths and approximate audience characteristics.
Advertising and measurement. Placed by advertising, search and social media platforms we work with. These may be used to measure the effectiveness of our marketing, attribute enquiries to the campaigns that produced them, build and refine advertising audiences, and show you relevant messaging about our services on other websites and platforms.
Communications and relationship management. Set by the platforms that operate our booking, scheduling, messaging and customer relationship systems, used to connect your enquiry to your booking, remember your session, and route conversations to our team.
Where the law requires it, non-essential cookies are only set with your consent, which you can give or refuse using the cookie notice shown on your first visit. Your choice is remembered for twelve months. If you decline, we may still receive limited, aggregated, cookieless signals that cannot identify you. You can change or withdraw your choice at any time by clearing this site’s cookies in your browser, after which the notice will appear again.
How we use personal data
We use personal data to respond to enquiries and provide scheduled calls; to operate, secure and improve this website; to understand which of our marketing produces genuine enquiries; to reach people who may be interested in our services with relevant messaging; and to meet our legal obligations.
Lawful bases
Where data protection law such as the UK or EU GDPR applies, we rely on: your consent (for non-essential cookies and similar technologies); performance of a contract or steps at your request before a contract (responding to enquiries and holding scheduled calls); and our legitimate interests (running, securing and improving the website, and measuring and developing our business), balanced against your rights.
Who we share data with
We share personal data with service providers who process it on our behalf or as independent controllers, limited to what each needs. These include: website hosting and content delivery providers; analytics providers; advertising, search and social media platforms that provide measurement and audience services; customer relationship management, scheduling, telephony, email and messaging platforms that operate our enquiry and booking systems; and professional advisers where necessary. We do not sell personal data.
International transfers
We operate internationally and our service providers may process data in countries other than your own, including outside the UK, the European Economic Area and the United Arab Emirates. Where required, transfers are protected by appropriate safeguards such as adequacy decisions or standard contractual clauses.
Retention
We keep personal data only as long as needed for the purposes above: enquiry and client records for the life of the relationship and a reasonable period afterwards to meet legal and accounting obligations; analytics and advertising data for the retention periods configured with the relevant providers, typically between two and thirty-eight months.
Your rights
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent at any time without affecting processing that happened before withdrawal. To exercise any of these rights, email info@howardleedigital.com. If you are in the UK or EEA you may also complain to your data protection authority; in the United Arab Emirates, to the UAE Data Office.
Changes to this policy
We may update this policy as our services and the technologies we use evolve. The date at the top shows when it was last revised, and significant changes will be flagged on this page.